Simply Log In and go to My Account and raise a support Case detailing the problems with your product. Our Engineers may contact you to determine the fault and the warranty status before issuing a Return Authorisation.

Customers unsure of their Login credentials should call DNA Customer Services on 1300 723 600.

Customers without a web Login should call Customer Services on 1300 723 600 or register with us online.

Goods returned to be repaired must be accompanied by an official purchase order for the cost of the repair.

Do not return goods without a Return Authorisation Number.