1. Placing Orders

Orders can be made online, or by phone, fax, or mail.

To ensure prompt processing and delivery, the following information is required:

• Company name
• Contact Name
• Contact Phone Number
• Email Address
• Postal (accounts) and delivery addresses
• Product code with description, and quantity
• Payment or account details where applicable
• Whether part shipments are acceptable.

Invoices are never shipped with goods but always posted separately or emailed to specified address.

2. New Customers

New customers are required to trade on a prepay basis.

3. Credit Facilities

Customers may establish a credit facility upon completion and subsequent approval of a commercial credit application (available upon request from our Customer Service representatives). Until such time as credit facilities are approved, all purchases remain strictly prepay.

4. Payment

Account Customers Payment can be remitted by cheque, direct deposit, or submitting payment online using credit card.

Failure to pay any account by the due date shall be deemed a breach of these terms and conditions.

DNA reserves the right to charge penalty interest, being 2% above the current bank bill rates until payment is received in full.

DNA may at its' discretion, place delinquent accounts on stop credit conditions for breach of these terms and conditions.

Non-account customers are required to pay for purchases in advance. We accept payment by cash, cheque, credit card or direct deposit.

Direct Deposit Cash or Bank Cheque funds can be deposited directly into DNA’s bank account.

Bank details are as follows:

Digital Networks Australia
National Australia Bank
Crows Nest Branch
BSB Number 082 212
Account Number 5253 61757

Upon receipt of funds DNA will release goods for shipment.

Payments by company cheque are subject to bank clearance; typically two to three working days.

5. Product Information and Pricing

All pricing is subject to change without notice.

All pricing excludes delivery charges and GST.

While every effort is made to ensure accuracy of information, DNA takes no responsibility for any errors and omissions in price list contents.

Images and/or description of the goods may differ from the actual goods, images are for illustration purposes only.

6. Cancelling Orders

Upon a request in writing and subject to approval an order can only be cancelled before delivery. Cancellation of orders will be processed in accordance with the nature of the order and the status of the fulfilment and cannot be guaranteed to be granted.

7. Title to Goods

All goods and products supplied by DNA are at the buyer’s risk immediately on delivery but title to the goods shall remain with DNA until all costs have been paid in full.

8. Shipping Product

DNA endeavours to maintain stocks on most products. Purchase orders received and approved before 4.00 pm in a normal business day can usually be despatched on the same day, dependent on stock availability, quantity and freight method.

Customers may use their own courier if required. When using your own courier, the customer shall be responsible for contacting the courier company and organising order pickup. Before arranging a courier, a Customer Service Representative from DNA should be contacted for information regarding availability of goods to be collected.

DNA takes no responsibility whatsoever for freight bills or errors and problems in shipping for shipments initiated at customer’s request.

9. Evaluation Product

DNA has a wide range of software and hardware products available for evaluation. All products supplied for evaluation must be returned within 14 days unless otherwise specified.

In order to request evaluation of physical product/s customers should complete a loan evaluation form and have it signed by an authorised company officer (director/ accountant/ purchasing manager).

On completion of the evaluation period, products are to be returned to DNA as detailed for Credit Return. Any product that is returned damaged or incomplete must be paid for in full.

10. Returns Policy

General Goods to be returned MUST have a Return Material Authorisation (RMA) number.

You may contact a Customer Service Representative at DNA for an RMA number with the following information:

• Product Code
• Product Description
• Serial number (if applicable)
• Invoice number and purchase date
• Reason for return (credit, fault (with description), repair)

All freight charges for goods being returned are the responsibility of the customer.

Returned goods not clearly labelled with the allocated RMA number will not be accepted, and will be returned to the sender at the sender’s expense.

All goods to be returned must be appropriately packaged.

To return goods for credit a DNA Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RMA NUMBER.

DNA will only accept goods for return within 7 days of invoice date.

In addition to any restocking fee levied by the manufacturer, DNA reserves the right to charge a restocking fee of at least 25% of the sale price of the goods.

Goods will only be accepted for credit return provided they are returned in pristine, re-saleable condition.

11. Warranty Returns

To return goods for warranty repair a DNA Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RMA NUMBER.

Returned goods must first be diagnosed as faulty before warranty returns will be processed.

A fee of $185.00 Ex GST shall be charged for products returned for repair and tested as 'no fault found' (based on manufacturers' product specifications and fault determination).

DNA will honour manufacturers' warranty periods beginning from the DNA invoice date.

12. Repair Returns

To return goods for repair a DNA Customer Service Representative will issue an RMA number. GOODS MAY NOT BE RETURNED WITHOUT AN RA NUMBER.

Goods to be repaired MUST be accompanied by an official purchase order for the cost of the repair.

Please note that the value of repairs to goods out of warranty is subject to GST.

Freight charges to DNA are the responsibility of the customer.

13. Credits and Refunds

Credit notes for goods returned in accordance with our Returns Policy are normally issued within 7 days following receipt of the goods. The credit note which is issued can then be used as a payment against future purchases or converted to a refund.

Goods suspected of being faulty that are returned for credit will require testing before credit notes can be issued. Where testing cannot be done by DNA Engineers the goods may need to be returned to the original manufacturer for testing, this may result in delays of up to 28 days before we can determine whether a credit note will be issued.

Requests for refunds are required in writing. For additional security we may request further company and contact information before issuing any refund. All refunds will be made either by cheque or by applying a credit against the credit card used for the original purchase. The actual method of refund will depend upon the payment method used for the original purchase.

In some circumstances, a replacement product or repair will be offered instead of a full refund. We will consult with you and act in accordance with relevant contracts, statutes and warranties. If we choose to have a product replaced or repaired, we will do this at our cost and return the product or its replacement to you in good time.

14. Missing Goods

In respect to any claim for missing or 'non-received' goods, DNA will only consider such claims provided they are made in writing to DNA within 48 hours of delivery/collection from DNA AND full particulars of the claim are provided within the same period of 48 hours.

15. Disclaimer of Liability

To the extent permitted by law, DNA will not be liable in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:

• The use, copying, or display of the contents of this site. 
• Goods or services supplied by DNA under these Terms of Use. 
• A failure or omission on the part of DNA to comply with its obligations under these Terms of Use.

Terms of Trade (version 2.8)
Dated 12th Sept 2007